Knowledge Base

Dental Manager (5)

If you want to make changes to an order after you have sent it to a manufacturer, you first need to reset it’s status. Once you have sent the order it’s status will be set to ‘Sent’ and it will be shown with a green tick in it the DentalManager order list. In order to make changes you need to set the order to ‘Modelled’. Simply right-click on the order, go to ‘Reset’ and select the stage you want to go back to, in this case ‘Modelled’.

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Once you’re done designing or building a model you can generate CAM output by right-clicking on the order, going to ‘Advanced’ and selecting ‘Generate CAM Output’. Alternatively, select the order and press F7.

Usually you will see a small progress bar showing up for a few seconds, indicating that the CAM output files are being generated. Depending on how big or small the case is you might not see the window coming up.

To open the folder containing the CAM output files in Windows explorer simply perform another right-click on the order, go to ‘Advanced’ and select ‘Explore CAM’. Alternatively, press Shift + F4.

Below is an example of CAM output files. Please note that depending on your indications and settings the type and amount of files may vary.

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Using the DentalSystem Control Panel you are able to enable/disable, show/hide and even add fields to the order form. First, open the DentalSystem Control Panel by clicking on it’s icon in DentalManager.

Open DentalSystem Control Panel

Open the page ‘System Settings’ and scroll down to the section called ‘Order Form settings’. You might have to click on the text ‘Order Form settings’ for the section to expand.

Within this section you can chose which existing fields should be enabled and visible to the user on the order form. At the bottom of the section you have the possibility to add your own fields by pressing the ‘Add’ button, for example if you need an extra field for a bar code, a client ID or similar.

Remember to save you changes when exiting the Control Panel.

Control Panel save on exit

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In some cases you might want to scan an order in your lab, but design at home. In order to do you need to:

  • install the same version of DentalSystem (which is installed in your lab) on your home PC/notebook
  • have the same material settings on both systems (as of DentalSystem 2.9.9.3 you can easily clone your configuration)
  • keep in mind that you will have to take the 3shape dongle home with you, meaning nobody can design at the lab during that time (provided you only have one dongle)

Once the above conditions are met, right-click on the order you want to take home and select “Check-Out”.

Check out order

 

Leave the default export option as “Export complete 3shape order” / “File” and save the file on an USB stick for example.

Export complete order to file

Once the order is checked out it will be shown with orange arrow in the order list, indicating that this order has been checked out. Furthermore, you will not be able to change (e.g. rescan, design, modify etc.) the order on this  PC until the order has been checked in again.

On your home PC, insert your USB stick, open DentalManager, perform a right-click on somewhere in your order overview and chose “Advanced” / “Import”.

Import order

Leave the default selection “Import complete 3shape order”.

Import complete 3shape order

 

Next, navigate to your USB stick and open the folder of the order you want to import. At the bottom right of the import dialog change the dropdown field to “Order XML (*.xml)”; you will now see three XML files within the order folder – select the one which has the name of your order and press “OK”.

Import XML order

After the order has been imported you can go ahead with your design. In order to take the designed order back to the office, check out the order from you home PC/notebook onto your USB stick as shown above. When you’re back in the office, insert your USB stick, right-click on the checked-out order and select “Check In”. Again, leave the default selection to “Import complete 3shape order” and select the order folder on your USB stick (this time you do not need to select the XML file, only the folder itself).

Check in order

That’s it, now you can send your designed order to your milling machine / manufacturer.

NB. If you ever need to change an order which is checked, for example if you lost your USB stick or if you decide someone in the lab should design the order instead, you can right-click on the checked out order and e.g. select “Reset” / “Scanned” in order to reactivate it and set its status back to scanned.

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Imagine the following scenario: You’ve sent off an order containing two crowns for manufacturer A, two abutments for manufacturer B and a model for manufacturer C. A couple of hours later you receive a call from manufacturer A who is asking you to make some changes to the crown design. You do as requested, however, you do not want to resend the entire order as the items sent to manufacturers B and C were fine.

In such case, select the order in DentalManager and click on the little arrow on the top left of the order number; this will expand the order and show you all items individually. Now you can select the item(s) that you want to resend, right-click and chose “Send to Manufacturer”. You can select several items using the CTRL or SHIFT key.

Resend specific item to manufacturer

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Dental System Control Panel (4)

You can update your materials at anytime using the DentalSystem Control Panel. To access the Control Panel, open your DentalSystem and click on the Control Panel icon.

Open DentalSystem Control Panel

Next, enter the ‘Download Center’.

Download Center

As you want to update your materials, set the topic selection to ‘Download materials’ and chose ‘DentalAxess’ as the site to download materials from. Click on ‘Download’ to start the material download.

Download materials

Downloading all materials can easily take a few minutes, depending on your internet connection speed. When the download has finished you will be shown an import dialog for each material file. Always click on the ‘Import’ button, you cannot skip a material file! If you click ‘Cancel’ once you will abort the entire update process and even the materials that you had imported before will be removed again. If any other dialogues appear asking you whether to override existing materials or else, always select ‘OK’, ‘Update’ or ‘Yes’.

Import downloaded materials

When all materials have been imported, you will see this message.

Material import successful

You can now close the Control Panel. Note that you need  to save your changes when you exit, or else all imported materials will be removed again.

Control Panel save on exit

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If something about your licenses has changed you might need to update your dongle. This can be done via the DentalSystem Control Panel.

Open DentalSystem Control Panel

To see your current licenses and perform an update, go to the “Subscription Management (Dongle)’.

Subscription Management

In order to update your dongle click on the ‘Internet Update’ button and wait a few seconds.

Internet Update

If the update was successful, you will see a message similar to the one below. The important part of the message is ‘Update successful’. The two lines below may vary depending on what has been changed on your dongle. If you get any other message indicating that the update has failed, please contact us.

Internet update successful

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Using the DentalSystem Control Panel you are able to enable/disable, show/hide and even add fields to the order form. First, open the DentalSystem Control Panel by clicking on it’s icon in DentalManager.

Open DentalSystem Control Panel

Open the page ‘System Settings’ and scroll down to the section called ‘Order Form settings’. You might have to click on the text ‘Order Form settings’ for the section to expand.

Within this section you can chose which existing fields should be enabled and visible to the user on the order form. At the bottom of the section you have the possibility to add your own fields by pressing the ‘Add’ button, for example if you need an extra field for a bar code, a client ID or similar.

Remember to save you changes when exiting the Control Panel.

Control Panel save on exit

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If you have several stand-alone installations of 3shape DentalSystem and you want to make sure they have the same configuration, for example if you sometimes check out orders to design them at home, you can easily clone your settings as of DentalSystem 2.9.9.3.

Open the DentalSystem ControlPanel on your source PC and go to “Tools” / “Import/Export”.

Import Export materials

Go to “Clone”, press the “Clone” button and select a folder and file name where you want the configuration to be saved. The configuration will be saved as a compressed ZIP file.

Clone system

On your destination PC, run the installation file for the 3shape DentalSystem and select “Custom upgrade”. Please note that you must run the installer of the exact same version which is installed on your source PC.

Custom upgrade

On the top of the next page set the dropdown to “Clone” and press “Continue”.

Installation type clone system

If there was already an installation of DentalSystem on your destination PC you can chose to perform a backup, else you will come directly to the screen where you can browse to the ZIP file you created on your source PC and continue from there.

Clone system source file

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General (1)

Use the following link to download TeamViewer 8: Click here to download TeamViewer.

Please note that if you already have another (higher) version of TeamViewer installed, you will have to close it before you can start TeamViewer 8. To check if you already have another TeamViewer running, look for the blue TeamViewer icon in your system tray next to the clock. If so, right-click on it and close it by clicking ‘Exit’.

Exit TeamViewer

Once any other TeamViewer has been closed you can run TeamViewer 8 by double-clicking on the downloaded file. The TeamViewer window looks similar to the one below (showing your unique ID).

DentalAxess TeamViewer

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TRIOS (4)

In order to install a newer version on your TRIOS system, log into your TRIOS account and go to the configuration page.

Go to the ‘General’ section.

Next, click on the ‘Check for upgrades’ button to see if there is an update available for you system.

This check might take a minute and you will receive a notification whether there is an update available or not. If an update is available, you will see a notification similar to this.

The new software version will be downloaded in the background. The download can take quite some time as it is being download from a server in Europe. Please note that the download will be stopped if you close your TRIOS application and will not automatically resume the next time you log on. However, you can keep using your TRIOS in the meantime.

When the upload has finished you will receive a notification at the bottom left of your screen. Press ‘Upgrade’ to proceed with the installation.

The installation is almost fully automated and you do not need select any settings. If you are asked to install/update a driver, confirm by clicking ‘Yes’. It is recommended that you upgrade your scanner software. If you see the window below, connect your scanner to the cart/pod and do not unplug it until the firmware upgrade has finished.

Once the installation has finished you can start your TRIOS as usual.

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Log into your TRIOS account and open the configuration page.

Go to the ‘General’ section.

You can find your dongle number (or ‘Dongle ID’) on the right side of the screen.

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Log into your TRIOS account and open the configuration page.

Go to the ‘General’ section.

Next, click on ‘Check for upgrades’. The system will check if there is an update available for your dongle and notify you whether the dongle has been updated or not.

Please not that by pressing the ‘Check for upgrades’ button the system will also check if there is a new software version available. If you receive a notification the a new software version is available and downloading, please refer to the article How to update the TRIOS software.

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In order to update (refresh) your TRIOS lab connections, log in to your TRIOS system and open the configuration page. Select the “Lab Connections” settings and chose your External Connection Method. You can only use one at the time, either Communicate or FTP. Once you have selected your preferred method, click on the refresh button at below to check if there are any new connections available.

Refresh TRIOS lab connections

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